Mary McDuffie, featured speaker for the Valley Health Business at the Bloom, has been with Navy Federal for sixteen years. Her current responsibilities include call center operations, online and mobile banking, consumer research, marketing, advertising, and public relations. Before assuming her present position, she was Navy Federal’s Executive Vice President for lending, including the origination and servicing of the credit union’s lending products. She has also held the position of Navy Federal’s Senior Vice President for marketing and product development. Before joining Navy Federal, Mary served as Senior Vice President of marketing for Star Systems, Inc., where her responsibilities included all advertising, public relations and direct marketing programs, as well as serving as head of strategic planning and new product development. Mary began her career with J. Walter Thompson (JWT), working in the Washington, DC, and the Jakarta, Indonesia, offices. Her experience also includes public relations and advocacy communications. Over her career, she has worked with a wide range of clients, including the United States Marine Corps, IBM, Kodak, Unilever, and Freddie Mac. Mary graduated with honors from Wellesley College and attended graduate school at Brown University. She and her family live in Bethesda, Maryland.
Opening in 1933, and headquartered in Vienna, Virginia, Navy Federal Credit Union has grown to over 6 million members, with membership doubling since the year 2000. As of August 2015, Navy Federal had nearly $70 billion in assets and over 10,000 employees world-wide. This growth has been achieved through an unwavering focus on the needs of its members and a highly engaged workforce. In 2016, Navy Federal has again been named to Fortune’s “100 Best Companies to Work For.” Ms. McDuffie will share Navy Federal’s strategies for providing world class service at each member interaction, and creating a great place to work.